Answers to the questions we hear most. If yours is not here, call +1 (835) 317-6249 or email support@merrybazaar.com and we will reply within 1 business day.
Orders and shipping
How long will my order take to arrive?
Most orders arrive within 11–17 business days. Orders are processed in 3–5 business days. Shipping takes 8–12 business days after processing. Orders placed after 4:00 PM ET are processed the next business day.
How much does shipping cost?
Nothing. Shipping is free on every order, and checkout shows $0.00 for shipping before you pay.
Where do you ship?
We ship to all 50 states, Washington DC, Puerto Rico and APO/FPO addresses. We do not ship outside the United States.
Where does my order ship from?
Orders ship from our supplier's warehouse in mainland China. Each package travels internationally to the United States, which is why shipping takes 8–12 business days. Your tracking link shows each step of the route. Our address in Coppell, Texas is a returns center only, not a store or pickup point.
Will I have to pay any fee when my package arrives?
No. Your total is the item price and any sales tax shown at checkout; shipping is free. We pay any import duties, so you pay nothing when the package arrives.
What if a carrier asks me to pay a fee?
Do not pay it. Email support@merrybazaar.com with your order number and a photo of the notice. We will handle it with the carrier.
How do I track my order?
We email you a tracking link when your order ships. The link can take up to 2 business days to show its first scan.
My tracking says delivered, but I don't have my package. What now?
Check around your door, mailbox and with neighbors, then wait 1 business day. If it still has not turned up, email us with your order number. We open a claim with the carrier, and if the package is lost we send a replacement or refund you, whichever you prefer. The steps are on our Shipping Policy page.
Can I change my shipping address after ordering?
Yes, if the order has not shipped. Email us as soon as possible with your order number and the correct address.
Can I cancel my order?
Yes, you can cancel any order that has not shipped yet. Email us with your order number and "Cancel" in the subject line, and we refund you in full.
Returns and exchanges
What is your return policy?
You have 30 days from the delivery date to start a return or an exchange. We accept returns for defective items and for items you changed your mind about. Items must be new and unused, in their original packaging. We cannot take back toys or mats a pet has already used.
Who pays for return shipping?
We do. We send you a prepaid return label to download and print. Return shipping is free.
Where do I send my return?
To our returns center: 850 North Lake Dr, Coppell, TX 75019, United States. Use the prepaid label we email you, and do not send returns to our Hong Kong registered office address.
Do I have to send my return overseas?
No. Returns go to our returns center in Coppell, Texas.
Can I exchange for a different color?
Yes. We accept exchanges for a different color of the same item. We ship your exchange after your return arrives at our returns center, and you pay no shipping for the new item.
Is there a restocking fee?
No. We do not charge a restocking fee.
How long do refunds take?
We issue your refund within 7 business days after your return arrives at our returns center. Your bank then needs its own time to post the refund to your account.
What if my item arrives damaged or wrong?
Email us within 30 days of delivery with your order number and a photo. We send a replacement or a full refund. If we need the item back, we email you a prepaid label.
Products and safety
What do you sell?
Toys and mealtime gear for cats and dogs: a retractable feather wand and a sisal ball tower for cats, a wobble treat tumbler for dogs, and a silicone lick mat for both. We list sizes, weights and materials on each product page as our supplier confirms them.
Do you sell pet food or treats?
Not at the moment. We sell toys and feeding accessories you fill with your pet's own food. If we add food or treats later, each product page will show the full ingredient list and the guaranteed analysis.
Are the toys safe to leave with my pet?
Play with wand toys and string toys together with your pet, and put them away afterward. Treat toys and lick mats are for supervised use. Check every toy now and then and replace it once it cracks, frays or loses parts. Each product page lists its own safety notes.
Do colors look the same as in the photos?
We choose photos that show each color clearly, but screens display color differently. If a color is not what you expected, you can return or exchange it within 30 days of delivery, as long as it is unused.
Why does each product have one price?
Every color of a product costs the same, so you can pick the one you want without checking the price again.
Payments
What payment methods do you accept?
The payment methods available to you appear at checkout. All transactions are processed in USD ($).
Do you charge sales tax?
Sales tax, where it applies, is calculated from your shipping address and shown at checkout before you pay.
Is my payment information safe?
Yes. Our site uses HTTPS with TLS encryption, and payments are processed by third-party payment providers that maintain PCI DSS compliance. We do not store your full card number.
Why do I see a pending charge after my order was canceled?
Your bank may show a temporary authorization hold. When an order is canceled, the hold is released, and the timing depends on your bank. See our Payment Policy.
Contact and privacy
Who runs Merry Bazaar?
Merry Bazaar is operated by TRENDVIFY GLOBAL TRADING LIMITED, a company registered in Hong Kong. Our registered office is Unit 2904-05, 29/F, Universal Trade Centre, 3 Arbuthnot Road, Central, Hong Kong. That address handles mail only. Orders ship from our supplier's warehouse in mainland China, and returns go to our returns center in Coppell, Texas.
How do I contact you?
Call +1 (835) 317-6249, email support@merrybazaar.com or use the form on our Contact page. Our support hours are Monday–Friday, 9:00 AM–5:00 PM ET, and we reply within 1 business day.
Do you have a phone number?
Yes. Call +1 (835) 317-6249, Monday–Friday, 9:00 AM–5:00 PM ET. If we cannot take your call, leave a message with your name and order number, and we get back to you within 1 business day. For damage, a defect or a wrong item, email is faster because you can attach photos.
How do I opt out of the sale or sharing of my information?
Visit our Do Not Sell or Share page, or turn on Global Privacy Control in your browser. Our Privacy Policy explains your rights.