Refund policy
You have 30 days from delivery to return or exchange shoes that are unworn and in the original box. Return shipping is free. Effective October 2, 2026.
Summary
| Question | Answer |
|---|---|
| How long do I have? | 30 days from the delivery date on the tracking page |
| What condition? | Unworn outdoors, clean soles, in the original box with any tags |
| Who pays return shipping? | We do. We send you a prepaid return label to download and print |
| Can I exchange instead? | Yes, for a different size or a different pair |
| Restocking fee? | None |
| Where does it go? | Our returns center, 850 North Lake Dr, Coppell, TX 75019 |
| Do I need to email first? | Yes. Returns without an authorization email are not refunded |
| When is the refund issued? | Within 7 business days after the return arrives, to the original payment method |
Damaged, defective, or wrong item
We replace or refund it and you do not pay to send it back.
- Email support@inspireprintglobalpte.online within 30 days of delivery with your order number and two photos: the whole pair and the problem.
- We reply within 1 business day with a replacement or a refund. In most cases we do not need the pair back.
- If we do need it back, we send a prepaid label.
Changed your mind, or wrong size
- Email us within 30 days of delivery with your order number and the reason. We reply with a return authorization within 1 business day.
- Try shoes on indoors on a clean floor. Pack them in the original shoe box, inside a shipping box or bag. Worn soles, scuffs or odors mean we cannot refund them.
- We send you a prepaid return label. Print it, put it on the parcel, and drop it off. You never pay postage to send a pair back.
- We inspect them and issue the refund within 7 business days after they arrive. Your bank may take 3 to 10 business days to post it.
Exchanges
We accept exchanges for a different size or a different pair. Email us within 30 days of delivery with your order number and what you would like instead. We send a prepaid label for the pair you have, and we ship the replacement once the original is scanned by the carrier. If the new pair costs more, we email you a link for the difference; if it costs less, we refund the difference.
Who pays what
| Situation | Return shipping | Refund |
|---|---|---|
| Arrived damaged or defective | We pay, or no return needed | Full, or replacement |
| Wrong pair or size sent | We pay | Full, or replacement |
| Wrong size ordered | We pay | Full product price, or an exchange |
| Changed your mind | We pay | Full product price |
| Worn outdoors, or returned after 30 days | Not accepted | None |
Cancellations
Cancel within 12 hours of ordering for a full refund. After that the order is being packed. See the shipping policy.
Refund method and timing
Refunds go back to the payment method you used. We issue them within 7 business days after the return arrives at our returns center, or within 1 business day of approving a no-return claim. Banks and card issuers take 3 to 10 business days to post the credit.
Return address
VERDAN FULFILLMENT LLC, returns
850 North Lake Dr, Coppell, TX 75019
Send returns here, and only after you have an authorization email. Do not send returns to our mailing address in Richmond, Kentucky; it cannot process them.
Email: support@inspireprintglobalpte.online
Phone: +1 832-417-6039, Monday to Friday, 9:00 AM to 5:00 PM Eastern Time
Mailing address: VERDAN FULFILLMENT LLC, 212 N 2nd St Ste 100, Richmond, KY 40475 (a mailing address, not a store, and not where returns go)
Returns center: 850 North Lake Dr, Coppell, TX 75019