Last updated: 10/08/2026
You can return or exchange an item within 30 days of delivery, including items you simply changed your mind about. Return shipping is free, and we refund you within 7 business days after your return arrives at our returns center.
Returns at a glance
| Topic | Our policy |
|---|---|
| Return window | You have 30 days from the delivery date to start a return or an exchange. |
| Reasons we accept | We accept returns for defective items and for items you changed your mind about. |
| Exchanges | We accept exchanges for a different color of the same item. |
| Item condition | Items must be new and unused, in their original packaging. |
| Return method | Returns are accepted by mail only. |
| Return label and cost | We send you a prepaid return label to download and print. Return shipping is free. |
| Restocking fee | We do not charge a restocking fee. |
| Refund timing | We issue your refund within 7 business days after your return arrives at our returns center. |
| Refund method | Your original payment method |
| Returns address | Merry Bazaar Returns, 850 North Lake Dr, Coppell, TX 75019, United States |
How to start a return or exchange
Every return starts with an email so we can send your free label. Follow these steps:
- Email support@merrybazaar.com within 30 days of delivery. Include your order number, the items you want to return and whether you want a refund or an exchange. For an exchange, tell us the new color.
- We reply within 1 business day with a return authorization number and a prepaid return label to download and print.
- Pack the items in their original packaging. Write the return authorization number on a note inside the package. Attach the label and drop the package off with the carrier named on the label.
- When your return arrives at our returns center, we inspect it and email you. We issue your refund within 7 business days after your return arrives at our returns center, or we ship your exchange.
Condition of returned items
Items must be new and unused, in their original packaging. We cannot accept items that fall into these cases:
- Toys or mats that a pet has already used, chewed or licked
- Items that have been washed or altered
- Items damaged after delivery
- Items returned without their original packaging
If a return does not meet these conditions, we email you photos and ship the item back to you at no cost.
Damaged, defective or wrong items
If we made a mistake, we cover every cost. Email us within 30 days of delivery with your order number and a photo of the problem. Photos help us fix it faster, and we reply within 1 business day.
- A damaged or defective item: we send a replacement or issue a full refund. We may ask you to send it back with a prepaid label.
- A wrong item or wrong color compared with your order: we send a prepaid return label and ship the correct item at no cost.
- An item missing from your package: we ship the missing item or refund it.
Who pays for what
| Situation | Return shipping | Refund |
|---|---|---|
| You changed your mind | Free prepaid label | Item price |
| You want a different color | Free prepaid label | No charge for the exchange |
| The item is damaged or defective | Free prepaid label if we ask for it back | Full refund or replacement |
| We sent the wrong item or color | Free prepaid label | Correct item at no cost, or full refund |
| A return with our label is lost in transit | We open the carrier claim | Full refund |
Every order ships free, so there is never an original shipping charge to refund. We do not charge a restocking fee in any of these situations.
Exchanges
We accept exchanges for a different color of the same item. We ship your exchange after your return arrives at our returns center, and you pay no shipping for the new item. If the color you want is sold out, we refund you instead. To swap for a different product, return the first item for a refund and place a new order.
Refunds
We issue your refund within 7 business days after your return arrives at our returns center. We refund to your original payment method and email you when we issue it. After we issue a refund, your bank or card issuer needs its own time to post it to your account, and that timing depends on your bank.
If you have not seen your refund after your bank's posting time, follow these steps:
- Check your bank or card statement again.
- Contact your bank. A refund can take a short time to show after it posts.
- Email support@merrybazaar.com with your order number, and we will send you the refund confirmation.
Cancellations
You can cancel any order that has not shipped yet. Email support@merrybazaar.com with your order number and the word "Cancel" in the subject line. If the order has not shipped, we cancel it and refund you in full. If it has already shipped, you can return it under this policy once it arrives.
Where to send returns
Send returns only to our returns center in Texas, using the label we email you.
Merry Bazaar Returns
850 North Lake Dr
Coppell, TX 75019
United States
Do not send returns to our Hong Kong registered office address. That address handles mail only and cannot process returns, so a package sent there will not reach our returns team. Returns also do not go to our supplier's warehouse in mainland China.
Questions
Call +1 (835) 317-6249 or email support@merrybazaar.com. Our support hours are Monday–Friday, 9:00 AM–5:00 PM ET, and we reply within 1 business day. See also our Shipping Policy and FAQ.